I flew with Qatar Airways from Dhaka → Doha → Munich on 17 January 2026. My first flight from Dhaka was delayed, and upon arrival in Doha, the staff told me my boarding was DNB, forcing me to take the next flight 7 hours later. They offered me Business Class and Silver Lounge access which were fine.
When I arrived in Munich, my baggage did not arrive. I tried to report it at the airport, but the system did not recognize my booking. Following guidance from Qatar Airways customer care, I filed a complaint through their website.
Since then, there was no meaningful update for over 48 hours. I spent 5–8 hours daily contacting customer care via chat, only to receive the same repeated response:
“We are trying to locate your luggage and send it.”
I also sent more than 20 emails, and the only reply I received was the same generic answer. After four full days of constant messaging and extreme stress, I finally received my baggage.
This situation was especially stressful as I had another international trip one week later, and I needed my belongings. Every agent seemed to copy-paste the same reply, showing no accountability or care.
Additionally, the economy class meals were below standard — both flights served dry bread with a single type of bun and no butter, cream, or marmalade, making it almost inedible.
Overall, this was the worst airline service I have ever experienced. Qatar Airways claims to be a leading airline, but my experience with delayed baggage, unhelpful customer service, and poor meals was extremely disappointing.
I hope this review highlights the need for better customer support and accountability.
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