One of the worst travel experiences I have ever had.
I booked a simple itinerary from London Heathrow to Colombo via Doha with a short one hour transit. Without any prior notice or explanation, Qatar Airways completely changed my itinerary. I only discovered this at the check-in counter at Heathrow no email, no message, nothing.
I was forced to wait over an hour at the counter and had to repeatedly argue with staff just to be placed on a flight the same day. Initially, I was offered flights the following day, which was absolutely unacceptable. After significant insistence, I was re-routed, but instead of one smooth connection, I was given a three leg journey. London–Doha–Dammam–Colombo.
My transit time increased to over four hours, completely different from what I paid for.
To make matters worse, I had paid over £100 for window seats in advance. Despite this, I was assigned random seats in different cabin areas and once again had to argue with staff just to get what I had already paid for.
The experience at Dammam Airport was shockingly poor. The staff demonstrated rude and arrogant behavior, extremely poor customer service, limited English communication, and a complete lack of basic courtesy. No professionalism whatsoever. If Qatar Airways markets itself as a “world class” airline, it needs to seriously invest in staff training and customer service standards because this experience was far from premium.
The final insult was that my last leg was operated by SriLankan Airlines, which was never part of my original booking. I was supposed to arrive in Colombo at 01:55 AM but instead arrived at 06:05 AM causing major inconvenience and exhaustion.
This entire journey was stressful, frustrating, and completely unacceptable. It was not the service I paid for, nor what I expect from an airline that promotes itself as luxury and premium.
Very disappointing. I will think more than twice before ever flying with Qatar Airways again.
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