Frequent flyer with recognised oneworld status here, and I’m beyond frustrated with Qatar Airways’ complete lack of meaningful engagement on a serious complaint.
On a recent flight in Business Class (Qsuite product), I suffered severe food poisoning from the meal served. The cabin supervisor was involved on board, made a report, and explicitly stated she would not be comfortable serving the same meal again—clear acknowledgment of an issue. This should have prompted immediate and thorough follow-up.
Instead, weeks later, after private DM outreach where they apologised for delays, promised escalation to the “highest level,” and asked to keep communication private, I’ve had weeks and weeks of total silence. Not even a phone call, no update on the investigation results/report, no named contact, nothing beyond the occasional identical scripted message: “Thank you for your patience… forwarded to customer care as part of escalation efforts… prompt update.”
The pattern is exhausting: genuine-sounding apology → flip to generic “thanks for patience” → then radio silence. This is on a premium Business Class product I pay significantly for, where food safety and quick resolution should be non-negotiable. It’s eroding all trust.
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