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Reference #93676261 Muy mala. Lo mas parecido a una estafa. Al momento de recoger el coche en el m

Reference #93676261

Muy mala. Lo mas parecido a una estafa.
Al momento de recoger el coche en el mostrador de GOLDCAR te indican que lo has contratado a través de un intermediario/broker y te intentan aplicar unas condiciones del seguro y fianza, astronómicas.
Intentamos anular el servicio con QEEQ y fue imposible, aunque estábamos dentro del horario para hacerlo.
Existirá alguna cláusula/s en el contrato, que les protege legalmente, pero en mi caso no volveré a contratar ni con QEEQ ni con GOLDCAR.
Dinero perdido (contratamos el alquiler del coche en PaylessCar, en el mismo aeropuerto. Excelente atención, precio y servicio).
Como colofón de la mala experiencia, en GOLDCAR dicen que "pasa a menudo". O sea que sabiéndolo no hacen nada para remediarlo.

Very bad. It felt very much like a scam.

When we went to pick up the car at the GOLDCAR counter, they told us that the booking had been made through an intermediary/broker and then tried to apply astronomical insurance and deposit conditions.

We tried to cancel the service with QEEQ, but it was impossible, even though we were still within the allowed cancellation period.

There must be some clause(s) in the contract that legally protect them, but in my case I will never book again with either QEEQ or GOLDCAR.

Money wasted. In the end, we rented a car with Payless Car at the same airport — excellent service, price, and attention.

To top off the bad experience, GOLDCAR themselves say that “this happens often.” In other words, they are aware of the issue and do nothing to fix it.

Date of experience: Jan 26, 2026