This was one of the most frustrating hosting experiences I’ve had.
I ordered an AMD Ryzen 9 7950X bare metal dedicated server from Qonzer and informed support in advance that I would be purchasing it on a specific date. After waiting almost 48 hours with no communication, I contacted support to ask for an update on my order.
That’s when I was told they did not actually have any servers in stock for the location I had ordered, and they could not provide any ETA. I was offered a server in a different region, which I was initially willing to accept. However, the conversation then became even more concerning when I was told the server would not come with any DDoS protection at all, despite the “Standard” qGuard DDoS Protection Plan being advertised on the server page as included baseline protection.
The support responses were inconsistent and confusing. One representative gave me incorrect information, then another later contradicted it and clarified the issue. Instead of making the order right, I felt like I had to keep repeating why I had contacted them in the first place: I wanted the server I had already purchased. In the end, I was told they had nothing available in the location and specs I ordered, and I was only offered a much weaker downgrade.
Overall, Qonzer seems to advertise servers and delivery times that they cannot reliably fulfill. If I had not reached out myself, I likely would have waited much longer without any update. The support team also seemed much more focused on selling me protection tiers for a server that I didn't receive yet, than resolving the actual order issue.
Very disappointing experience and a complete waste of time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Qonzer is a company formed by hosting industry experts and developers who, of their combined decades of profession, noticed negative trends such as overloading servers, bad hardware practice and generally ripping clients off becoming all to common place. Our mission is to stop and defeat these negative trends that we found to only benefit hosting providers whom focus is solely on money and not the quality of service clients are actually getting.
In 2021 we started our market research, purchased game servers from over 20 separate providers and spoke to over a 100 game server clients who we found through open marketing. We decided to delve into this major gap (that shouldn't exist) in the market, identifying key problems and solving them with game-changing solutions.
With Qonzer, there will be NO MORE, bad performance, costly services, lies about hardware and more specifically the amount of services running on machines.
You deserve better and to know exactly what you are getting and this is how we've done it.
We operate exclusively on premium hardware like the Ryzen 7950x and the 9950x. We don't engage in selling slots, and we believe in transparency and innovation.
Our company ethos is Your Server, Your World. What we mean by that is you paid for the service, and we plan to let you set the limitations on what that hardware can do.See more
