I honestly wasn’t expecting the process to go this smoothly.
My claim was first declined because of a detail on the invoice, but after I explained the situation and sent the documents they asked for, they reviewed it again and approved it.
The communication was clear and respectful throughout, and I always felt my case was actually being looked at, not just auto-rejected.
In the end, everything was handled fairly and the full amount was paid.
Very grateful for how it was managed.
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