1 Star – Breach of Consumer Rights – Item Not Delivered & Refund Not Received
I purchased a necklace in December 2025 which has never been delivered.
Under the Consumer Rights Act 2015, goods must be delivered within the agreed timeframe, or within 30 days if no timeframe was specified. This has clearly not been met.
After repeatedly contacting the company, I was informed that a refund had been issued. However, no refund has been received in my account despite allowing sufficient time for processing.
Under UK consumer law, once a contract is cancelled due to non-delivery, a refund must be provided without undue delay. To date, neither the product nor the refund has been received.
This situation has been ongoing for months and has required multiple follow-ups from me, which is unacceptable.
Unless this matter is resolved immediately, I will have no option but to pursue further action, including raising a chargeback with my bank and reporting the matter to Trading Standards.
I strongly advise others to consider this experience before purchasing.
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QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.See more