I’d advise against using this service. Like many in the midst of a renovation, we weren't on site, and the builders needed the bath urgently — so the damage went unnoticed until the packaging was removed. The bath arrived damaged in the overflow area, hidden beneath the cardboard. I reported it immediately, but instead of assistance, the service has consistently delayed and claimed to be in contact with the manufacturer. After following up, they shared the manufacturer's response, which, like theirs, denied responsibility for damage likely caused during transport. Each time I raised the issue, I had to repeat myself, as if previous conversations never happened, which is concerning. Their customer service has been dismissive and unhelpful, leaving me with a damaged product and no resolution. Very disappointed and would not recommend this service at all. To clarify, the timeline they provided ignores the realities of renovation work. The bath remained packaged until needed, and the damage was reported immediately upon discovery. The damage existed before installation, hidden by packaging, and I was left with a defective product and no accountability from the service.
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