Review Time
I ordered a RAK Cube Stainless Steel Mirror Cabinet in November 2025, but it was out of stock at RAK so QS couldn't fulfil the order. QS offered a refund, or to wait until January 2026, when further stock was expected. I retained my order with QS but, when no cabinet arrived in January, I contacted them by email. Mansoor was immediately on the case and sent several emails explaining his next steps. Within 48 hours he had chased the order direct with RAK and the cabinet was on my doorstep. Thank you Mansoor for taking ownership of my enquiry and sorting it out so efficiently.
I would recommend QS and its helpful staff.
In 2022, we acquired a floor standing mixer tap that unexpectedly started leaking water from the diverter when switching from shower to bath. Given that it came with a 15-year guarantee, I reached out to the support team and explained the issue to a representative named Seerat, also sharing a brief video. Seerat responded quickly, assuring me that a replacement tap would be sent within 1-2 days. To my surprise, it arrived the very next day. This was a wonderfully efficient service, with the entire process from my initial inquiry to receiving the new product taking just 72 hours, completely hassle-free! Thank you, Seerat.
I received a delivery, but one item required a change. This is for a customer during the busy Christmas season, making it urgent. Although a collection was scheduled, the courier failed to arrive, leaving me in a frustrating situation despite numerous attempts to resolve it through phone calls and emails. I'm uncertain if I will use this service again.
I reported a defective tap that was under warranty, and they assured me a full refund would be processed. However, after following up for two weeks, I received various excuses from their accounts department. The refund was eventually issued, but they inexplicably deducted £8 from the original order amount. This has been one of the most frustrating experiences with a company, and their customer service is severely lacking!
I reported a faulty tap that was still under warranty, and they confirmed on November 21st that a full refund would be issued. However, after multiple follow-ups over two weeks, I received various excuses from their accounts department. The refund was finally issued on December 4th, but £8 was deducted from the original order for no apparent reason. This has been one of the worst experiences I've had with a company, and their customer service is unacceptable!
I’d advise against using this service. Like many in the midst of a renovation, we weren't on site, and the builders needed the bath urgently — so the damage went unnoticed until the packaging was removed. The bath arrived damaged in the overflow area, hidden beneath the cardboard. I reported it immediately, but instead of assistance, the service has consistently delayed and claimed to be in contact with the manufacturer. After following up, they shared the manufacturer's response, which, like theirs, denied responsibility for damage likely caused during transport. Each time I raised the issue, I had to repeat myself, as if previous conversations never happened, which is concerning. Their customer service has been dismissive and unhelpful, leaving me with a damaged product and no resolution. Very disappointed and would not recommend this service at all. To clarify, the timeline they provided ignores the realities of renovation work. The bath remained packaged until needed, and the damage was reported immediately upon discovery. The damage existed before installation, hidden by packaging, and I was left with a defective product and no accountability from the service.
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