I reported a faulty tap that was still under warranty, and they confirmed on November 21st that a full refund would be issued. However, after multiple follow-ups over two weeks, I received various excuses from their accounts department. The refund was finally issued on December 4th, but £8 was deducted from the original order for no apparent reason. This has been one of the worst experiences I've had with a company, and their customer service is unacceptable!
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