In 2022, we acquired a floor standing mixer tap that unexpectedly started leaking water from the diverter when switching from shower to bath. Given that it came with a 15-year guarantee, I reached out to the support team and explained the issue to a representative named Seerat, also sharing a brief video. Seerat responded quickly, assuring me that a replacement tap would be sent within 1-2 days. To my surprise, it arrived the very next day. This was a wonderfully efficient service, with the entire process from my initial inquiry to receiving the new product taking just 72 hours, completely hassle-free! Thank you, Seerat.
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