The platform works well, but the customer service has slipped to nonexistent. After 9 years on Qtrade, they have completely stopped returning my messages or calls. I didn’t do anything wrong, they’ve just become a huge letdown and I’ve become distrustful from this repeated unresponsiveness - if they can’t handle the phone, they probably shouldn’t handle my money. I’ve got things to do, and Qtrade is literally in my way. I have financial instructions that they ignore.I’m looking to move my whole portfolio. I don’t trust this company anymore.
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Providing wealth management services to the retail public as well as the customers of hundreds of financial institutions including credit unions, banks, trust companies and financial planning companies across Canada.