quality-spa.eu

Avoid this company

Update from response Thank you for your message.Just to clarify — yes, the sauna was delivered on the 6th, and I apologise for any confusion around that date. However, the delivery date alone doesn’t change the wider issues I’ve experienced throughout this process, which is what my feedback reflects.Regarding GDPR: mentioning the name of a customer service representative in a review is not a GDPR violation I believe. GDPR protects the personal data of a private individual—not someone acting in their professional capacity representing a company. Customers are allowed to reference staff names in reviews, whether positive or negative.So I’m curious: would you have reported it to TrustPilot if I had used the same name in a positive review?I’m glad to hear the refund is finally being sorted, as up until now I’ve received no confirmation of this. I look forward to receiving the refund as soon as possible.⸻We purchased a sauna in June which included a heater. We have had nothing but issues from start to end with this company and made multiple complaint with regards to delivery etc (can be found in trust pilot) the item finally got delivered in the 6th November! (minus the heater- which is somewhat needed for a sauna) I asked where it was and they said it would be sent separately. The heater surely could have been delivered in June as wasn’t need to be built it’s just an item to be sent out. We are still waiting despite them saying that they would send it as soon as possible, no contact no tracking info- nothing, we are yet to receive it and are left waiting yet again. I asked for a refund multiple times on email and via their chat service, they never accept or arrange refund (I asked for a refund when we were waiting for the sauna to be delivered and just ignored) they just keep saying please be patience. My patience has well and truely ran out now, Just want the money back for the heater that we’ve paid for. This company is awful.

Date of experience: Nov 22, 2025