Quality Spa recently wrote in response to a 1-star review:
“The delays were due to organizational and billing issues on the part of the subcontractor…”
In my own case, delays were also attributed to the UK installer. That attribution was subsequently withdrawn on TrustPilot yesterday.
It is deeply troubling to see a subcontractor publicly referenced as the cause of delay, only for that position to later change. As the contracting party, Quality Spa remains responsible for installation under the purchase agreement. Publicly shifting responsibility to a third party — and then retracting it — raises serious concerns about accuracy and accountability.
I also note a recent 5-star review thanking the UK installer Orran. After contacting the installer directly, Orran informed me that they have not completed an installation for that reviewer. I cannot verify who the reviewer is, but the installer’s statement contradicts the content of that review.
I note previous comments on TrustPilot about reviews being removed due to breaches in guidelines.
Additionally I can see the recurring pattern of 5 Star reviewers leaving identical ratings across the same cluster of unrelated businesses.
I think it's entirely reasonable for customers to question whether adequate verification is taking place by Quality Spa to ensure authenticity? Such as order numbers?
My own situation is straightforward: Order 1240 12/06/25
I paid in full.
The sauna was delivered in a box.
Installation was part of the agreement.
Installation remains incomplete months beyond the promised timeframe.
I was assured directly by the CEO Patryk that outstanding matters would be resolved within days. That did not happen.
At this stage, the pattern is not one of isolated delay, but of repeated assurances followed by inaction.
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