First off, I am confused about why this company seems to operate under 2 different names that appear to be the same business. One is Quality Water Treatment and the other is Softpro Water Systems??I purchased my water softener from them around a year ago. I did a lot of research and also asked them a lot of questions before I actually purchased. They were always quick to respond to any questions I had. Even a month or so after my purchase they were very helpful when I contacted them and a guy named Jeremy even called me and provided some useful info. NOW, a year later and I am having some issues with the unit, and they are missing in action. Either they don't respond to emails or I get some office girl who doesn't seem to know how to answer a question or gives a response and does not even address the question. But they have no problem contacting me with repeated messages trying to sell me something else. They bragged about their lifetime warranty, but it appears that was just sales gimmick. AT THIS POINT I WOULD NOT RECOMMEND THIS BUSINESS!
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