My crypto payout was officially approved and I received a confirmation message, including a congratulatory image with the payout amount. I was clearly informed that the funds would be sent within 3 days.
It has now been over 20 days since approval.
I have contacted support multiple times (8 follow-ups so far) and unfortunately I have not received any clear answer, no TXID, and no confirmation whether the payment has actually been executed.
Since this is a crypto payout, a transaction hash (TXID) should be available immediately once the transfer is made. Crypto transfers do not take 20+ days.
I am not asking for anything unreasonable — I am simply requesting transparency:
• Has the payment been sent?
• If yes, where is the TXID?
• If not, what is the exact reason for the delay?
The lack of communication and repeated generic responses are extremely concerning.
I am still waiting for a clear and professional resolution.
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