I was told that my address was eligable for internet and made an appointment on the phone. I got a confirmation text and had to reply to it to confirm the appointment for installation, all very standard. The day comes and nobody shows up, I was never contacted. I called and asked if there was a delay installation at another location and was instead informed that they couldn't even do the install due to a legal battle with the power company over installing fiber internet. Nobody told me. I wasted my PTO for nothing, to make things worse, I asked for all my data to be removed from their system as they had no idea when they could even start installing. They refused and said that it couldn't be done, it's their policy to keep all my data. After working my way up the chain of employees (roughly 30 mins later) I was put on hold while some higher up was finishing a phone call with someone else. I was then hung up on. I called back, was put on hold and hung up on. Repeat this twice more before someone finally called be back and was able to get my data removed. If I could give zero stars I would.
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