I ordered a set of winter tires, wheels, and an installation kit. While the tires and wheels arrived promptly, the installation kit was missing. I called to notify the company and was told someone would return my call, but after a few days with no response, I followed up. I was informed that a representative had attempted to call me, but I had no missed calls or voicemails. After three weeks, five calls, and one unanswered email, I requested a refund for the missing kit. This experience has been frustrating and negative, and I will avoid this company in the future.
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