Review Time
I ordered the tires and rims on November 4th. Initially, I was informed that the rims were unavailable, and later I found out that the tires were also out of stock. After waiting three weeks, I inquired about the shipping date, and they mentioned it was being assembled. Another week went by, and it was still in the same status of 'being assembled.' It wasn't until I requested a return and refund that I learned only one tire had arrived, while the other three were still out of stock, despite numerous calls I made. Eventually, I opted for a refund. Ultimately, I had no choice but to visit a local shop to get my tires replaced in snowy and icy conditions. In the end, even after a month from my purchase on November 4th, I never received the winter tires.
I placed an order for tires and rims on November 4th. Initially, I was informed that the rims were out of stock, and later I was told the same about the tires. After waiting three weeks and inquiring about shipping, I was told it was being assembled. Another week went by with no change. It was only after I requested a return and refund that I learned only one tire had arrived, while the other three were still unavailable, despite my numerous calls. Ultimately, I asked for a refund and had to go to a local shop to replace my tires in snowy conditions. After a month since my purchase, I never received my winter tires.
Shopping for tires for my vehicle was a breeze. I ended up purchasing some steel rims and budget-friendly tires. The tires are quiet and perform well, and shipping only took four days. Everything was built and balanced perfectly, leaving me with no complaints.
Caution is advised when dealing with this company. As a longtime customer, I've bought many tires for myself and family and referred numerous people. Initially, the customer service was great, but it has deteriorated significantly. If you encounter any issues with your tires, be prepared for poor support and warranty service. I received faulty tires and was directed to pay for testing instead of an immediate return. The timeline has stretched over a week, and all we want is to get our car back on the road. Refund or replacement is needed.
As a long-time customer, I was disappointed with my last order. I received three new tires and one old tire from 2023. I assumed this would be easily resolved, but I was wrong. They insisted it's acceptable to sell tires up to five years old, despite their own guidelines suggesting replacement after six years. I have to change my tires based on age, not treadwear, and this old tire robbed me of a full season's use. My attempts to discuss this calmly were met with resistance. I've never complained before, but I expected four new tires, not three. You've lost my loyalty and likely others who read this.
I had an excellent customer service experience with a representative. I called to confirm the size of my tires, and she not only confirmed it but also reviewed my invoice. She noticed I missed a 10% discount and applied it, demonstrating both her integrity and that of the company. Five stars for the representative and the service.
I ordered a set of winter tires, wheels, and an installation kit. While the tires and wheels arrived promptly, the installation kit was missing. I called to notify the company and was told someone would return my call, but after a few days with no response, I followed up. I was informed that a representative had attempted to call me, but I had no missed calls or voicemails. After three weeks, five calls, and one unanswered email, I requested a refund for the missing kit. This experience has been frustrating and negative, and I will avoid this company in the future.
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