I recently traveled overseas and used an app to notify the bank of my travel plans. After a hotel transaction went through, my card was flagged and put on hold without any notification. I faced multiple issues using my card and had to contact the bank to discover the hold. It took several emails to resolve the situation. I will be switching to a different bank that understands customer service and fraud management. I should have been immediately informed about the hold and potential fraudulent activity, which caused significant frustration during my trip.
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