Review Time
During a recent trip, I used an app to inform my bank of my travel plans. After a hotel transaction, my card was unexpectedly put on hold without any notice. I faced multiple issues using my card and had to reach out to the bank to find out about the hold. It took several emails to resolve the issue. I plan to switch to a different bank that prioritizes customer service and handles fraud properly. I should have been promptly informed about the hold and potential fraudulent activity, which caused significant frustration while traveling.
I recently traveled overseas and used an app to notify the bank of my travel plans. After a hotel transaction went through, my card was flagged and put on hold without any notification. I faced multiple issues using my card and had to contact the bank to discover the hold. It took several emails to resolve the situation. I will be switching to a different bank that understands customer service and fraud management. I should have been immediately informed about the hold and potential fraudulent activity, which caused significant frustration during my trip.
About six months ago, I thought I made a good decision by opening an account with this bank, but their conditions, fees, and delays have significantly hindered my savings efforts. It feels like I've lost control over my own money, and if I attempt to close my account, I'll end up with less than my initial deposit.
As a frequent flyer member, my partner initially wanted to open a points account. During our first attempt to complete identity checks on my phone, the website crashed with an error message. We were concerned about the safety of personal information. When we contacted customer support, they promised to send a form via email, which never arrived. Despite filling out an inquiry form, we were informed that none of my partner's submitted information was saved. It's disappointing to see such a straightforward process mishandled, and we're reconsidering banking with this institution due to the unprofessionalism and complexity of their procedures.
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