I have mixed feelings about my experience with Quella. The concept behind the company is excellent, offering bikes that are easy to receive and simple to set up. However, I've encountered a couple of issues with my Nero Courier Black Single-Speed Bike in less than five months of ownership.Living in Manchester city centre, I use my Quella bike about five times a week to commute to work and travel to various places, averaging 30 minutes per journey. I’d like to note that I am quite competent with bike maintenance and set up, and I also perform regular cleaning and oiling to prevent issues. The terrain is mostly flat, the roads are relatively well-maintained, and my riding style is not particularly demanding. Despite this, after just 2-3 months, the tension screw on the right side of the bike stripped and would slip whenever I applied pressure to the pedals. Additionally, the thread where the tension screw was inserted into the bike was also stripped, requiring me to purchase a third-party chain tensioner that could be clipped on from the back of the bike. More recently, the bike chain snapped, marking yet another mechanical failure due to the bike being unable to handle the tension from the pedals. It’s disheartening to face these issues within five months, especially on a bike priced at £399.While I’m not a bike designer, my recent experience suggests that Quella needs to reassess the quality of their product. Quella might try to respond to this review by highlighting that their frames are made of ‘Hi-Ten Steel’ and they use ‘KMC Z410’ chains, but despite their specifications, my bike still experienced mechanical failures with these components. Quella might also argue that my bike setup was incorrect, but I can caveat this with the fact that I followed Quella’s own setup videos (in addition to using my knowledge from previous experiences). A single-speed bike should be able to withstand the regular tension and pressure of everyday use, yet mine did not.PS. Also posted to eKomi as per Quella responses
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