Review Time
Genuine customer service, as it should be. Choosing a bicycle online isn't super straight forward. Each nook or angle change from a previous bike can be felt! Spencer was really helpful with me choosing the correct frame size. They're open to visits if you're close enough, which was appreciated. The product came very well packaged, and I am very happy with my purchase.
Genuine customer service, as it should be. Choosing a bicycle online isn't super straight forward. Each nook or angle change from a previous bike can be felt! Spencer was really helpful with me choosing the correct frame size. They're open to visits if you're close enough, which was appreciated. The product came very well packaged, and I am very happy with my purchase.
Ordered the Varsity Cambridge after some helpful advice from Spencer.Unfortunately the bike arrived with some damage to the paintwork and a faulty seatpost.Spencer again was very helpful, offering to replace the bike completely, or replace the seatpost and compensation for the damage.Really happy with the look and quality of the bike and looking forward to many miles of low maintenance cycling!
Cannot even rate the bike yet as I still don’t have it. It may be amazing when I get it but the whole experience terrible to date. Bought the bike Black Friday sale on a “available ships in 2-3 days” cheer up before Xmas no response on chat or email. Closed over festive period fair enough. Spoke after Xmas issue with part. Promised delivery last Friday failed, then Saturday failed, then yesterday failed. No ownership or follow up even once complained. If does not arrive today will be cancelling the order
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