This company always responds, they make great bikes, have great service and are always trying to help. Here is my story over the last 6 years. I have owned a first generation varsity trinity. I replaced it with a Nero cappuccino, lovely bike. Someone borrowed it and never gave it back. So I replaced that with a quella Cambridge, carbon wheels, big gear and bigger lock. However this year I was diagnosed with arthritis. I can't get my leg over the frame. So I contacted them asking for a step through. They responded within hours and better than that said they will look into to it for 2025. I cant wait to come back. This is just a great company to deal with, that makes a great product.
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