I bought a Cambridge electric bike and it came, I built it, worked out how to get it going, rode it for a couple of hundred yards and realised I’d made a mistake!My only experience of electric bikes was of comfy ones, the kind of thing that might appeal to guys who need an electric bike.But this is not at all like that, it has thin tyres, a saddle which clearly yearns to slice you in two, and racing handle bars. I’d have loved it when I was twenty, but when I was twenty I wouldn’t have been interested in it being electric. So I guess, to me, it is an ill-conceived machine.Anyway, I emailed them to see if they would offer me a refund of any sort. But No, I’d ridden it, so all they could offer was to sell me a different saddle, different tyres, and different handle bars. Which would combine to spoil its undoubtedly good looks.So, I’m disappointed. I’d have thought they could’ve given me some sort of refund and sold it to a guy who’d appreciate it being already built, even if ridden for a couple of hundred yards. That’s £1k per hundred yards!I see Quella have responded and I have to say I think they are being disingenuous when they say ‘it is difficult to accept a bicycle back after 2 months having been on rides as we are unable to re-sell this item brand new’. They know full well it had not ‘been on rides’ I just got on it once for a few hundred yards. Similarly, they know I wasn’t thinking they’d pass it off as brand new, I was simply enquiring whether they’d take it back and give me some sort of a refund. So I’ll stick by my original review and elaborate some more if required.
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