I ordered a new set of tyres and some inner tubes from Quella Bikes for my Quella Bicycle. The wheels have deeper rims than a regular bike so naturally I ordered inner tubes with 60 mm long valves. However, I was disappointed to find that I was sent 40 mm tubes instead which were too short to be inflated properly. This was super annoying as the majority (if not all) of the bikes that Quella sell have deep rims, which begs the question why do they even stock 40 mm tubes? In fact, just looking under the "Components/Tubes" section of their online shop, they don't even have 40 mm tubes available... This kind of incompetency is simply baffling and I will not be purchasing from them again.Update (11/02/22): I'd actually asked them for a refund since I already got the correct tubes elsewhere but was happy to accept a swap if a refund wasn't possible. Sadly, no response from Quella. This whole ordeal has just been one huge waste of time so I would advise anyone who is considering dealing with the company to simply avoid and get a bike elsewhere.Update (14/02/22): Interesting response from Quella. I have not had any email communication from them since asking for a refund so their statement of "WE HAVE ASKED THE CUSTOMER TO RETURN THE ITEMS WHICH THEY HAVE NOT" is simply false.Furthermore, they blatantly contradict themselves since in their original response they stated "we were more than happy to replace these free of charge on a next day delivery which costs more than the items themselves along with a free postage return label" before now saying "WE CAN ONLY REFUND OR REPLACE ONCE THE ITEMS ARE IN OUR POSSESSION. THIS IS HOW RETAIL RETURNS/REFUNDS FUNCTION".For clarity, I have not had any further emails from them, or the product replacement/free postage return label which they had initially offered to provide. Instead, it now seems that they expect me to pay for the return of the incorrect order that they shipped out initially, which they'd admitted was their fault. So, which is it Quella? Or are you just going to carry on digging here?..P.S. You may want to get that Caps Lock button looked at, just saying.. :)
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