I hate giving bad reviews but after ordering a bike in March and being very excited about the delivery in mid April which the website promised I still have not received my bike. I had to get in touch with the company to get an update on my order being late rather than keeping me informed. No I have received another email delaying my oder further to the beginning of June. The email received starts hi all...rather than writing to me personally. So I have no lost faith in the customer service of this company. Its the first time I am using them and it seems to me that they mean to do well but do not understand how customer service works. Promising me a free t-shirt for my order being 1.5 months late without them keeping me informed in the way I would expect is very poor. So I am now looking elsewhere for a bike and am about to request a refund. I would suggest to stay clear of them...
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