Great delivery company, rubbish bike!Delivery was good got here on the day it was supposed to.Put the bike together no problem, expected to have to do that. The bike is no better than a kids toy though. The wheels are dangerous and even say excessive use will cause accident. I mean really? I use the bike to ride to work, this is just poor, I have had to buy new wheels.There seemed to be a bit missing around the pedals (which are also awful quality) so I phoned to check; never heard back. Got a puncture on the second ride, not because of anything on the tyre, the inner tube was sub standard. It does look nice but is not built to be ridden, and there is no suggestion of this on the website. There are cheaper, better, safer bikes on the market. I would avoid quella bikes. I am just gutted that I need to use this until I can afford to buy a new one.PLEASE READUnfortunately I cannot respond to what Chris has written below, which is a real shame because having spoken to him I have to say I was really impressed. we had a great conversation about the bike. I was really pleased and again impressed with his swift communication and the high level of customer service he has shown, he listened which was very refreshing. We actively discussed the issues i had and he offered reassurance and insight, which was great and I am now as happy with the bike as when i unpacked it; as I did say in my previous review 'the bike looks great'. He is a genuinely nice bloke and despite my earlier review I actually think I would buy my next bike from these guys!! Thanks again for the swift response, i would now change this to to a 5 star review
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