HiI bought a Quella Nero After one week chain, sprocket, bolts, components in general are already showing rust. .I thought this was absurd, a bike that is new, with less than a week of life shouldn't do that. I have others and much cheaper bikes, that after years of use don't have any trace of rustTherefore i contacted the Quellabicycle.com costumer service, explaining what was happening. I told them that was my opinion that the frame was good, but probably the components much cheaper, I asked them what kind of solution they have in mindThey answered, to put it in a few words, that it was my fault, rust appears, in their opinion, because I ride in wet weather conditions.Their solution was to wipe the rust with a cloth, can you believe it?In England it rains most of the time. If the material of their components was good, with a good coating this shouldn't be happening.So, a part from this silly suggestion about the cleaning, no further assistance was offered, or any other kind of support.Nothing a part from a guide on cleaning and maintenance, as if after 25 years that I drive I would need from them to be explained how to wipe a bike!!!!Just insulting.
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