I brought a Quella Nero 13 months ago and their was damage to the frame, the bike was brought from Cycle Republic which has since closed down, so I contacted Halfords which responded but 8 days later had got nowhere.I contacted Quella and spoke to Chris I explained the situation and sent him photos of the damage to my bike within 10 minutes of receiving the photos he had agreed to exchange the bike.I have now got a free replacement bike I would like to thank Quella and Chris for the swift response.This is the costumers service we all look for and expect I would recommend Quella to anyone I will get my next bike from Quella.
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