I had a claim sent since March 2023 and only on 11th Sept QuestGates came up with a confirmation for payment. Although after sending invoice and confirming bank details [29th September], QuestGate has still not done the needful to pay. When follow up calls done, all they say, we willl get back to you. Today after calling QuestGate again and no getting anywhere, I had no choice than send me complaint to Financial Ombudsman [ mail sent with option to see delivery and read. Shock to see that one mail address to QuestGate was deleted without being read. I leave it to you to make your own judgement.
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