I have bought their products on a few occasions. They make it known that they're a NZ owned business, but they drop ship their products from China. This is incredibly misleading and would explain why I never received a reply with my complaints about quality. I have bought pigments without trouble (oceanic symphony, true holo, holo jade). After getting a batch of their lip glosses and glitter mascara toppers, that's when I noticed the fall in quality. The lip gloss tubes are only half full (leave them on their side and you'll see how empty the tubes are) and there is no glitter on the frosty lilac topper, which would lead me to believe the product is faulty or the tube is empty when delivered. My third and final chance was when the dark flame pigment arrived clumpy. I gave it a shake and the container was barely half full. I took pictures, sent a message on instagram and emailed with proof. Only to be greeted with radio silence. They need to step up their quality control from wherever they source and manufacture their products from or not sell at such a high price point, because you are no longer getting what you pay for.
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