It has taken more than a month for them to process a transfer from another broker. Each time I reach out to customer service, I must repeat my account number and personal details, despite being logged in. The website feels outdated and is not user-friendly, making navigation frustrating. Overall, the customer service is lacking and account transfers are painfully slow.
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Questrade gives you two great ways to invest with lower fees: buy and sell your own investments or get a pre-built portfolio .