Review Time
I gave it one star. I would give it zero if I could. Worst website I have ever tried. No Customer Service at all. I called Customer Service 10 times over 2 months and never talked with anyone. Their Market Data Survey does not work, therefore you cannot do anything like transfer Money or buy anything or sell anything. Questrade is a conpletetely Failed Website. Even if it starts to work, I do not trust it anymore and will not give them any of my money.
I am quite disappointed with the service's management of held funds and the poor communication. A $600 pre-authorized deposit was put on hold, and I received no prior notification explaining the situation. When I reached out to the support team, I was informed that a release request was initiated and would take 3–5 business days, but after waiting, the funds were still not available. When I followed up about 10 days later, I learned that the funds had not been released properly, and they needed to submit another request (this time marked as “high priority”) and asked me to wait an additional 1–2 business days. Having to continuously follow up just to access my own money is unacceptable for a financial institution. The service needs to improve its internal processes and basic customer communication (simple status updates would have prevented much of this).
I am compelled to share my deep dissatisfaction with the customer support and fund withdrawal process. My experience was plagued by significant delays and poor communication. I anticipated a smooth withdrawal, but it took 5 business days to access my funds, with requests for additional information lacking any clear rationale. The extended wait and absence of transparency were simply unacceptable. Additionally, the support hotline proved to be ineffective. After waiting for 2 hours, my issue remained unresolved, which was quite disappointing. With 15 years in the corporate sector, I found this level of inefficiency to be surprising. Requesting my pregnant wife to gather extra documents for resolution was inconsiderate and showed a lack of empathy. I strongly recommend that the company reassess its customer service procedures and consider alternative options if improvements are not made. Until then, I will be sharing my negative experience widely. 🚫 I urge potential clients to be cautious when considering this service and to explore other providers known for better customer service.
It has taken more than a month for them to process a transfer from another broker. Each time I reach out to customer service, I must repeat my account number and personal details, despite being logged in. The website feels outdated and is not user-friendly, making navigation frustrating. Overall, the customer service is lacking and account transfers are painfully slow.
What started as a smooth experience to gain my trust quickly turned into a series of letdowns. I've taken a step back to evaluate how this service operates, and it's clear that the way I've been able to access my funds consistently shows me what options are truly beneficial.
The customer service is abysmal, the application is glitchy, and there's zero accountability. I tried to open an account, but they lost paperwork and failed to invest my deposit. I closed the account and have no intention of returning.
I opened an account with the belief that my savings would be secure, only to lose everything in a single day. I sought assistance but received no response. My trust has been shattered, and I now prefer services that offer automated and timely disbursements.
I am deeply dissatisfied with this service. My experience with any trading platform has never been this poor. After making a transfer, my funds have been held for over two weeks without a satisfactory explanation. Despite multiple emails and calls, the only response I receive is that my funds will be available 'tomorrow,' which never happens. There is no effective process for resolving issues, and the lack of accountability is alarming. A financial service should be transparent and responsive, and this one has failed in both respects. I strongly advise others to avoid this platform.
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