I am quite disappointed with the service's management of held funds and the poor communication. A $600 pre-authorized deposit was put on hold, and I received no prior notification explaining the situation. When I reached out to the support team, I was informed that a release request was initiated and would take 3–5 business days, but after waiting, the funds were still not available. When I followed up about 10 days later, I learned that the funds had not been released properly, and they needed to submit another request (this time marked as “high priority”) and asked me to wait an additional 1–2 business days. Having to continuously follow up just to access my own money is unacceptable for a financial institution. The service needs to improve its internal processes and basic customer communication (simple status updates would have prevented much of this).
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