The company advised us to transition from a desktop version to an online platform and assured us that our historical data had been successfully transferred. However, we were not informed about the need to export reports beforehand or provided with temporary read-only access to the desktop version. Post-migration, we found that our historical expense reports on the online platform lack essential account mappings and labels, rendering them unusable for audits and financial assessments. With no access to the desktop version, we are unable to retrieve accurate historical reports. We invested over six hours with the support team, but the company refused to offer a formal escalation or complaint process, stating that in-product feedback was our only option. They suggested manual fixes for transactions, which does not resolve the issue of lost historical reporting integrity. This situation could have been avoided and has led to significant operational challenges and audit risks.
Claim your business profile now and gain access to all features and respond to customer reviews.
Intuit Inc. is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals.