I've relied on the service for five years without issues, but recently my subscription payment failed through the platform. I manually paid via the app store and received confirmation that my account was reactivated, yet it still didn’t function. Unable to create or edit invoices or quotes, I contacted the support team and spoke with a representative for over an hour. They couldn't determine the problem and promised to escalate it. I was told to reach out for updates, but received no response. After 10 days, I called again and learned that my emails were being deprioritized without my knowledge. I'm still unable to invoice or create quotes, leading to a lack of income, and I've had no further communication from the service.
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