Having used the service without problems for five years, I encountered a recent subscription payment failure via the platform. After manually paying through the app store and receiving confirmation of reactivation, it still did not work. I reached out to the support team and spoke with a representative for over an hour, who was unable to identify the issue and promised to escalate it. Despite being told to ask for updates, I received no replies. After 10 days, I called again and discovered that my emails were being pushed down the priority list without my knowledge. I remain unable to invoice or create quotes, resulting in no income, and have had no further contact from the service.
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