for the last 6 years starting at £25 a month i have used QuickBooks without any issues. Submitting tax returns when it went online nice and easy. Everything went well until the end of January. During the stress of completing and checking data for self-assessment both the apps for shopify and ebay automatically updated. Then issues started.
90% of my transactions come from Ebay and Shopify, so the apps that were provided synced all the transactions, created invoices and fees automatically without regular checks. Leaving me to do business things.
Then the Ebay app displayed random information. It was showing the wrong currency and no importing transactions correctly nor treating them with the right VAT (i ship outside of the UK). Trying to speak to QB was a waste of time, no one knew what the issue was and i was referred to Ebay as this is an Ebay app, not a QB app. Working in IT i know this was incorrect, but thought i would speak to Ebay to, but as i thought, its QB.
So attempting to try myself the problem worsened. Noticing invoices for the UK were not including VAT. That a "Default Customer" had been created. My VAT submission was also due at the end of Jan and yesterday i had to go through £12-15K of transactions that had the VAT incorrectly input so i had to amend all of my Jan invoices so i can submit the VAT, but still i have issues. Now on doing the checks for VAT i have noted there is also a problem with the shopify connector. Duplicate transactions is showing on the connector page and its asking me to check something that i cannot physically check.
In the end i am now paying £45 a month for a software platform that is costing me precious time and money in not reporting VAT correctly due to these two apps Messing up my otherwise perfectly working system. PLEASE DO NOT USE THIS SOFTWARE IT AND THE PEOPLE BEHIND IT DO NOT KNOW HOW TO ROLL OUT UPDATES TO TOOLS THAT WILL AFFECT YOUR BUSINESS. READ THE REVIEWS FOR THE APPS, I AM NOT THE ONLY ONE THIS IS AFFECTING.
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