Avoid. Utterly unreliable service from start to finish.Order: DNA Ancestry Test – Order QDFR5590WP – €107.76 (Aug 30, 2025). • Address mishandled despite multiple written confirmations. I requested and received confirmations of the address change, yet the kit was still shipped to the wrong address. I had to travel to retrieve it. • Wrong product delivered. I ordered an Ancestry test, but received a “Parentage Test Request Form” kit with two saliva tubes. • No workable return. No return envelope, only a vague Vietnam address with no clarity that it’s correct for an ancestry analysis. • Kafkaesque support. Over 20 emails, same questions repeated (including asking me for the address again). The website chat is a bot that resolves nothing. • Unacceptable stance. After acknowledging “errors,” QuickDNA refuses a refund due to “policy,” even though they shipped to the wrong address and sent the wrong kit.All I needed was the correct test, shipped to the correct address, with clear return instructions. I received the exact opposite. Terrible experience. Strongly not recommended.
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