My experience with this rental company was extremely disappointing and frustrating.
The pickup was arranged as a “meet and greet,” yet I had to wait over an hour before receiving the vehicle. When the car was finally delivered, it had an almost empty gas tank, which was unacceptable and created immediate inconvenience at the start of my rental.
I also paid a security deposit using my credit card. After the rental ended, the company refused to return the deposit to the original form of payment and instead requested my bank account information. I was not comfortable sharing my banking details, as refunding to the original payment method is standard practice.
Because the deposit was not returned, I had to involve my credit card company. After reviewing the documentation, and after 3.5 months of waiting, I finally received my security deposit back.
The entire experience, from pickup delays to the deposit issue, was stressful and unprofessional. I will never rent a car from this company again, and I strongly encourage others to clarify all policies in writing before booking.
Claim your business profile now and gain access to all features and respond to customer reviews.
