I brought in a laptop from one of our employees on which a bit of coffee had been spilled. A few keys stopped working. At the store, I was immediately told that a mandatory “water damage investigation” of €200 had to be carried out before they could replace the keyboard. I already pointed out that this was excessive – it was only a small amount of coffee and the chance of any liquid having reached the inside of the laptop was minimal. When I asked what exactly this “investigation” involved, I only received vague answers. Pay or no repair. Fine, I paid.After weeks of waiting, I was told that the repair could not be done because the parts were “no longer available.” But isn’t that the very first thing you check before charging a customer €200 for a so-called investigation?Now that I have the laptop back, it is obvious they never even looked at it. In order to investigate or replace the keyboard, the laptop has to be completely disassembled: the motherboard and all cables need to be removed before you can even reach the keyboard. Yet all original stickers and seals were still untouched, and not a single cable had been disconnected. The keyboard was never removed or examined.In the end, I removed the cables myself, cleaned the keys, reassembled everything – and the laptop now works perfectly again.My conclusion: Quicksolutions never examined the keyboard and charged us €200 for nothing. This feels like outright fraud. I will also report this to the relevant government agencies and consumer protection authorities.
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