Review Time
I had a fantastic experience with QuickSolutions for my MacBook repair. The team was incredibly professional and knowledgeable. They quickly diagnosed the issue and explained the repair process clearly. My MacBook was returned to me in perfect working order, and I'm so pleased with the result. I highly recommend their services to anyone needing reliable computer assistance.
I brought in a laptop from one of our employees on which a bit of coffee had been spilled. A few keys stopped working. At the store, I was immediately told that a mandatory “water damage investigation” of €200 had to be carried out before they could replace the keyboard. I already pointed out that this was excessive – it was only a small amount of coffee and the chance of any liquid having reached the inside of the laptop was minimal. When I asked what exactly this “investigation” involved, I only received vague answers. Pay or no repair. Fine, I paid.After weeks of waiting, I was told that the repair could not be done because the parts were “no longer available.” But isn’t that the very first thing you check before charging a customer €200 for a so-called investigation?Now that I have the laptop back, it is obvious they never even looked at it. In order to investigate or replace the keyboard, the laptop has to be completely disassembled: the motherboard and all cables need to be removed before you can even reach the keyboard. Yet all original stickers and seals were still untouched, and not a single cable had been disconnected. The keyboard was never removed or examined.In the end, I removed the cables myself, cleaned the keys, reassembled everything – and the laptop now works perfectly again.My conclusion: Quicksolutions never examined the keyboard and charged us €200 for nothing. This feels like outright fraud. I will also report this to the relevant government agencies and consumer protection authorities.
My pensioned father-in-law had malware on his computer and asked for help. And yes they were able to solve to problem ✅ but also offered and executed optional services. For an aged person in panic this sounded like a good idea. Which resulted in a bill as large as twice the price of a brand-new laptop.I do believe customer support excellence is supposed to be somehow different.And very curious how they are going to respond. Because the e-mail exchange was non-productive, and the phone exchange was even less...But maybe I cannot understand, because I have no knowledge in IT 🤔?By the way - I'm an industrial IT Engineer since '96.
We went to Aalst to request a change of batteryThey wanted to do a technical analysis for 99€ which we refused because we knew what we needed. The shopkeeper was vert unpleasant and even followed us outside to write down our car number plate to get our name because he was offended and said we were unpolite. Never again
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