My pensioned father-in-law had malware on his computer and asked for help. And yes they were able to solve to problem ✅ but also offered and executed optional services. For an aged person in panic this sounded like a good idea. Which resulted in a bill as large as twice the price of a brand-new laptop.I do believe customer support excellence is supposed to be somehow different.And very curious how they are going to respond. Because the e-mail exchange was non-productive, and the phone exchange was even less...But maybe I cannot understand, because I have no knowledge in IT 🤔?By the way - I'm an industrial IT Engineer since '96.
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