I ordered a silent basketball from a seller during a Black Friday event in 2024 as a Christmas gift and never received the product. After reaching out to them, I was informed that a refund would be issued. I followed up multiple times for updates on the refund status, but was repeatedly told they were overwhelmed with orders and would assist me when possible. Despite my continued inquiries, I only received generic responses indicating my request was under review, with no actual feedback from the support team. Now, a year later (December 2025), I still haven't seen a refund, yet I keep receiving promotional messages about their upcoming sales. This service feels very untrustworthy.
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