I ordered 2 items: a Quilt & a Bed Blanket. Both items were listed to arrive between 2/14 & 2/19. I had no problem waiting the 10 days but when only the Quilt arrived I checked online and the Blanket was still showing it was in transit, one town over, and set to be delivered by 2/19. Today is 2/20 & the blanket did not arrive. I txtd cust. service and after the rep looked up the order she advised that FedEx deemed the blanket undeliverable and it was being returned to Quince. I asked why one item was delivered and one not & was told that she had no other info. I could get a refund or she could reorder the item and it would take another 10-14 days. I ask if there was any type of credit I could receive for the inconvenience and she told me I could get $15 off a future order. This seems like a very poor option since I will not be forced to spend more money in order to receive my credit. I would have definitely gone ahead with the reorder if they would have issued the credit to the item with the problem.
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