quintoandar.com.br

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1 Based on 8 reviews

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Vicky Carter
Ignoring the Lease Agreement

I rented a property that was in very poor condition. There were numerous issues, particularly with electrical and plumbing systems, as well as flooring problems that posed safety risks. I made various improvements, including painting and installing window screens and vinyl flooring. Now, upon ending the lease, they want to charge me for these enhancements, claiming the floor is dirty, despite hiring a cleaner after moving out. The property was in much worse condition than when I left, yet I painted the walls to look brand new. It's already unreasonable, but I could have easily removed the improvements I made. I chose not to, hoping to leave the property in better shape. The rental contract states that upon returning the property, the tenant has 7 days to make repairs; otherwise, the management can handle them. However, I was only given the latter option, as they want to charge me while retaining the improvements. The company acted in bad faith by wanting to keep the enhancements and penalize me for them, denying me the chance to remove them. I addressed the inspection issues within the 7-day timeframe, yet they continue to charge for repairs that were already completed. I have been contacted multiple times regarding these charges, even involving my father's phone number, which I do not understand how they obtained. This illegal charge for repairs must be canceled, as I handled them myself.

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Date of experience: Oct 30, 2023

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