Review Time
As a property owner, I am facing major challenges with the service. They are unwilling to modify the condominium fee charged to the tenant, asserting that 'the amount stated in the contract prevails', despite my submission of official statements and invoices from the condominium administrator, which clearly show that these fees can fluctuate and are subject to regular increases, not solely dictated by the property owner. Although the lease agreement clearly states that condominium expenses fall under the tenant's responsibility, according to Brazilian tenancy law, the service has indicated that any discrepancies might be deducted from my rental income, improperly shifting the tenant's legal obligations onto me. This matter is currently under dispute on a consumer platform, with all required documentation provided, yet the service has not presented any adequate legal justification for their stance. This has been a deeply disappointing experience for me as a property owner, and I strongly recommend caution to others contemplating renting through this platform.
As a property owner, I am experiencing significant problems with the service. They refuse to adjust the condominium fee charged to the tenant, maintaining that 'the amount stated in the contract prevails', despite my providing official statements and invoices from the condominium administrator that demonstrate these fees can vary and are subject to regular increases, not determined solely by the property owner. Even though the lease agreement clearly states that condominium expenses are the tenant's responsibility, as per Brazilian tenancy law, the service informed me that any discrepancies might be deducted from my rental payments, unfairly transferring the tenant's legal obligations onto me. This issue is currently being disputed on a consumer platform, with all necessary documentation submitted, yet the service has not offered any solid legal reasoning for their actions. This has been a very disappointing experience for me as a property owner, and I highly advise others to exercise caution when considering renting through this platform.
Utterly disorganized. They make payments to incorrect accounts (not in the owner's name), accept proposals without authorization, and communication is nearly impossible. Interaction is limited to the app; emails are ineffective, and the staff seems untrained to resolve issues. Long chat sessions yield only protocols with no real solutions. It’s better to choose a traditional real estate agency.
I rented a property that was in very poor condition. There were numerous issues, particularly with electrical and plumbing systems, as well as flooring problems that posed safety risks. I made various improvements, including painting and installing window screens and vinyl flooring. Now, upon ending the lease, they want to charge me for these enhancements, claiming the floor is dirty, despite hiring a cleaner after moving out. The property was in much worse condition than when I left, yet I painted the walls to look brand new. It's already unreasonable, but I could have easily removed the improvements I made. I chose not to, hoping to leave the property in better shape. The rental contract states that upon returning the property, the tenant has 7 days to make repairs; otherwise, the management can handle them. However, I was only given the latter option, as they want to charge me while retaining the improvements. The company acted in bad faith by wanting to keep the enhancements and penalize me for them, denying me the chance to remove them. I addressed the inspection issues within the 7-day timeframe, yet they continue to charge for repairs that were already completed. I have been contacted multiple times regarding these charges, even involving my father's phone number, which I do not understand how they obtained. This illegal charge for repairs must be canceled, as I handled them myself.
The automation system is inadequate, their phone number doesn't work internationally, and the customer service chat disconnects for no reason. However, they consistently charge their fees regardless. They show no regard for customer service and do not respond to any communication attempts. Good luck if you have time to deal with them.
For 18 months, this service has deducted the non-resident tax from my rental income, yet they have not paid it to the tax authority. They insisted on handling this deduction themselves. Despite multiple promises to investigate, nothing has changed. Even one employee stated they wouldn’t trust the service with their money. They refuse to communicate with my accountant, who is also a law professor. This situation has been incredibly stressful. Proceed with caution!
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