I visited a store recently and bought a necklace set that included earrings. The staff informed me that I had two weeks to return it. However, when I went back last week, I was told that I couldn't return or exchange the item due to the earrings being part of the set. I explained that I was not made aware of this policy; otherwise, I would not have made the purchase. The response I received was unsatisfactory, with the assistant mentioning that some staff are aware of this policy and that they try to train them. 'Trying' is not sufficient! This misleading information has left me frustrated, and I won’t be returning to the store. Be cautious when buying jewelry that includes earrings, as the staff seem unsure of their policy from day to day.
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