Review Time
Returning items incurs postage costs, plus a £2 admin fee. With few physical stores left, returning items is challenging. I paid £5.99 for next-day delivery for a dress intended for a party, but it didn't arrive. This has resulted in unnecessary expenses and frustration. I won't be using this service again.
I visited a store recently and bought a necklace set that included earrings. The staff informed me that I had two weeks to return it. However, when I went back last week, I was told that I couldn't return or exchange the item due to the earrings being part of the set. I explained that I was not made aware of this policy; otherwise, I would not have made the purchase. The response I received was unsatisfactory, with the assistant mentioning that some staff are aware of this policy and that they try to train them. 'Trying' is not sufficient! This misleading information has left me frustrated, and I won’t be returning to the store. Be cautious when buying jewelry that includes earrings, as the staff seem unsure of their policy from day to day.
It took a month to finally be notified about my refund for returned items. After two weeks of back-and-forth emails, I received no assistance or even an apology! The customer service is truly disappointing. It's no wonder many businesses are struggling.
I ordered four dresses and paid for a premium delivery service, expecting next day arrival. However, the parcel never came as scheduled, with the delivery service stating it would arrive between 19:00-21:00. I received no updates from them. When I contacted the store, I was informed that my order would now arrive in 3-5 working days, which is unacceptable after paying for next day delivery. They didn't offer a replacement to ensure timely arrival. I'm really dissatisfied.
I visited a store recently to pick up my order and found the staff to be rude, impatient, and abrupt. I struggled to sign for my order on a glitchy electronic screen, and the staff member was noticeably impatient. I was the only customer in the store, yet the staff were busy whispering to each other. After waiting for a long time to try on an item, and receiving no response to my questions, I left with no plans to return. I then visited another retailer nearby where I received outstanding service from a friendly and efficient staff member, leading me to make a £150 purchase there.
I encountered an issue with my order due to a mistake with my email address, but the support team was quick to assist me. When I needed to return items, they were equally prompt in their help. It was refreshing to interact with customer service agents who attentively addressed all my concerns immediately. Their support was exceptional! I highly recommend shopping here, knowing you’ll receive top-notch service. Thank you to the team, your customer service truly makes a difference.
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Founded back in 1993, we’ve been slaying the fashion world before it was even a thing and we have no plans of slowing down any time soon. Our mission is to continue to push the limits to bring you the hottest looks 24/7 - all day, every day!
Whether it’s dropping new styles every week online, giving you the ultimate shopping experience in one of our 300+ stores worldwide or keeping you updated with our adored influencers.
Our customers are at the heart of our brand and the driving force behind everything we do, we believe everyone should feel like they slay every day, so we work around the clock to bring you the clothes that will help you feel like your best, most confident self.
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